Wacker Neuson has launched a Certified Dealer Award program for its full line, contracted dealer network. The award recognizes Wacker Neuson dealers that show exceptional aftermarket service and support. A to Z Equipment, Phoenix, AZ is the first dealer to achieve Wacker Neuson’s Certified Dealer status and to receive the award.
To qualify, dealers must reach a minimal threshold on a point evaluation system which is based on a variety of aftermarket services including spare parts availability, organization structure, machine record management and continuous training. All Wacker Neuson contracted dealers will be introduced to this new program throughout the year and will be awarded certification levels to provide the best overall support and experience for end users. Dealer’s achieving the Certified Dealer Award receive a plaque and other supporting programs. Wacker Neuson dealers will work closely with a dedicated aftermarket dealer development team to create a strategy to help grow and proactively prepare to support the emerging technology on the market.
A to Z Equipment’s Regional Technician of the Year Award recipient Ray Kinser and the after sales service and support group
“Being able to support and service innovative products while minimizing downtime is essential,” said Jason Oglesby, technical services manager for Wacker Neuson. “The program is designed to arm our dealers with the resources they need to best support their Wacker Neuson fleet. In turn, the dealer’s customers can be assured their equipment is backed by a strong distribution network and a manufacturer who stands behind every product.”
Wacker Neuson representatives were on hand at A to Z Equipment, April 28th to present the Certified Dealer Award. Also included in the day’s events was the presentation of the Regional Technician of the Year Award which was presented to Ray Kinser, who was nominated for his exceptional support.
Doug Dickerson, Sales Manager for A to Z Equipment expressed his gratitude and honor of receiving the awards, “the Wacker Neuson dealer network is a premier network and this program gives dealers a high service standard to strive for. The program gives dealers the opportunity to reinforce their commitment to the Wacker Neuson brand and to their customers.” After receiving the awards he states, “It’s a benefit for us to be able to share with our customers the awards and our high level of service they symbolize”.
A to Z Equipment was founded in 1960 and has been a Wacker Neuson contracted dealer since 2009. As a contracted dealer, A to Z Equipment is a full service dealer that offers contractors in the Phoenix area Wacker Neuson’s complete line of light equipment and compact equipment.